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Monthly Archives: January 2008

RaSof Recommendations in Plain English for Free!

OK, I’m about to do something a little crazy. I’m going to give away a product for which I currently have subscribers paying $75 per month. I could tell you it is for Christmas, but we know it is a little late for that. I could say it’s for my son’s birthday which was last […]

CVS - Customer Service at its Worst

CVS, once a small Rhode Island drugstore, is now one of the largest pharmacy and convenience store chains in the country. Here in little RI, we specialize in corruption, so it was not a shocker last year when the CEO of CVS, one of the state’s largest companies, was implicated in bribing public officials. As […]

Tell Me Why

In his book, Influence: The Psychology of Persuasion, Robert Ciladini tells of a fascinating psychological study performed by Ellen J. Langer of Harvard in the 1970’s. He cites it as support for the well known principle of human behavior that when someone asks us for a favor, we want to know the reason why.
Of course […]

Automatic Kaizen - Muvar Provides Continuous Improvement on Autopilot

Kaizen is a wonderful word, courtesy of the Japanese. It means continuous improvement. Reminds me of Ben Franklin and the power of compounding interest. (Actually Franklin demonstrated his knowledge and commitment to slow growth in his will, making 1000 pound bequests to both Philadelphia and Boston that was to be invested and grew to millions […]